Here are three key active listening skills that can help you become a better safety trainer:
1. Pay Attention: Actively focus on the student speaking and their message, or question. Maintain eye contact, avoid distractions, and show genuine interest in what they are saying/asking. This demonstrates respect and helps you gather accurate information.
2. Empathize and Validate: Put yourself in the individuals shoes and try to understand their perspective. Validate their feelings and experiences by acknowledging their concerns or emotions. This creates a supportive environment for effective communication.
3. Reflect and Clarify: Reflecting and clarifying involves paraphrasing or summarizing what the speaker has said or asked to ensure accurate understanding. Repeat key points and ask clarifying questions to confirm your comprehension. This not only helps you grasp the information but also shows the individual that you are actively engaged in the conversation.
By applying these active listening skills, you can enhance your ability to understand, connect with, and effectively train others on safety matters.
Have a great week!
Onward and Upward
